Railware currently provides control system support and maintenance services for clients who own their application software and have chosen to outsource this necessary function. 

The skill set necessary to support and maintain these systems is not easily obtained and must be utilized continuously to remain effective.  This is what we do and we have been doing it for over twenty years.

Key Benefits

• Better Management:  higher availability, improved security and performance, and easier upgrades.
• Faster, Proactive Service:  50% faster resolution of support requests, proactive problem resolution.
• Predictable Costs:  Up to 50% reduction in software management costs.
• Core Competence:  Focus on your core business, while we focus on ours.

Capabilities

Control System Support
Railware can provide complete technical support for all Railware systems and for all systems that are based on the Track Driver Professional (TDPro) software.

Track Database Support
Railware can provide complete technical support for the most complex of track database requirements for all Railware systems and for all systems that are based on the Track Driver Professional (TDPro) software.

Microsoft Operations Manager
Permits the monitoring of servers and applications from a single location.  Permits the creation of defined events,  alerts,  and reports relation to the operation of the system.

Microsoft Systems Management Server
Permits the remote administration of servers and system users.  Permits software updates to be applied from a single location. 

Reference Accounts

Metro-North Railroad
Railware is providing Custom Software Design and Development services for their Operations Control Center, supporting over 25 servers and 100 workstations.

Norfolk Southern Corporation
Railware is providing Control System Support for nearly 40  servers and 55 workstations, including all track database changes.

Kansas City Terminal Railway
Railware is providing Control System Support for 5 servers and 5 workstations, including all track database changes.

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